ACCOUNT MANAGER - REACHLOCAL CHICAGO
Job Summary:
ReachLocal’s Account Managers play a key role in our Local Sales Organization. They work exclusively with our Internet Marketing Consultants (Account Executives) to help grow and retain their customer base. They also communicate directly with current clients regarding their advertising campaigns, renewal, performance, metrics and several additional facets of our emerging technology on a regular basis.
Competencies:
• Time Management
• Organization
• Dynamic Personality
• Problem Solver Extraordinaire
• Customer Retention Skills
• Sales-minded Demeanor
Job Skills & Responsibilities:
• Effective client interaction/communication to ensure an excellent customer experience
• Building rapport and strong relationships with existing client base to increase retention
• Media expert on all products & their functionality
• Ability to explain complex technical concepts to potential and current customers
• Solve technical issues; interface with multiple support organizations within ReachLocal to resolve any issues that may arise during the lifetime of a campaign
• Advertising campaign entry
• Help manage all necessary paperwork and assist customers through the on-boarding process
• Monitor the performance of all advertising campaigns
• Responsible for staying on top of all advertising renewals and assisting in running renewal appointments
• Assist the IMC in updating Salesforce.com with all prospect and client information for accurate sales reporting
• Assist the IMC with research to prepare for meetings, create proposals, gather articles, and any other types of marketing material as needed
• General administrative duties as needed
Key Skills:
• Proficient use of Microsoft Office applications including Microsoft Word, Excel and PowerPoint
• Intellectually curious in the online, digital, and interactive marketing world
• Familiarity with CRM tools, such as Salesforce.com, SAP, or other database systems
Qualifications:
• 1-5 years working experience in a marketing, sales (inside or outside) or customer service role
Compensation & Benefits:
• Competitive base salary and performance-based residual income
• Medical, dental, vision, 401(k)
• Expense reimbursement program
SUBMIT YOUR RESUME TO:eostberg@reachlocal.com
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